Frequent Asked Questions

Lilday product care

How can a clean my Lilday products?

We recommend you to use a wet cloth to wipe off the stains.

The wood of my clogs has been cracked, what do I have to do?

Our clogs are carved in a solid block of pinewood. Since the wood is hard but fragile, the material can splinter if you hit against a hard surface. Luckily, the splinters are easy to repair (as long as you keep the fragment detached). Use only wood glue and stick the splinter into place.

If you have any problem with the repair, do not hesitate to contact us

 

Shipping and return

How can I make a changer or a refund? Do you have any additional cost?

Lilday wants you to be fully satisfied with your purchase. Therefore, you can return the products in their original state and packaging within 15 days after receiving them (send us an email to hola@lilday.com sharing with us the reason for the return) and we will issue the pertinent refund. If you wish to get another product, you will have to make a new purchase.

 

When an article is returned, the postage and packing will be paid by the buyer. Only if the article has any kind of defect or imperfection, Lilday commits to make the return without shipping costs.

The colours and shapes of the product may vary slightly from one item to another, because this is one of the characteristics and qualities of handmade products.

 

Quan trigueu a enviar un producte LILDAY?

As soon as your order arrives, 2-3 working days in peninsula and Balearic Islands, 4-8 days Canary Islands, Ceuta and Melilla. Europe and the rest of the world, the period of freely depends on the place of destination.

Payment

What payment methods can we use to buy in Lilday?

The way to pay for a LILDAY product is Visa, Mastercard, American Express.

Size

I don’t know what is my size, what should I do?

You can consult our size form, or check on Instagram where there is a video tutorial explaining how to measure the foot. You can also contact us via email or by phone and we will clarify your doubts.